If you sent your device to us for repair, we pay the return shipping. If the quote changes when we receive the device because more work is required than was originally expected, and you decide not to proceed with the repair, then the return shipping becomes your responsibility.
MobileREMEDIES® primarily uses USPS Priority Mail flat rate boxes. Most of our devices and parts fit into the small flat rate box, for which we charge $7 anywhere in the USA. For larger items, we charge $14 for the medium and $19 for the large flat rate box. The same rates that apply to the Continental United States also apply to Alaska and Hawaii and the turnover times are very fast!
For international shipping, we use Express Mail Service(EMS) which starts at $30.
All packages have tracking numbers, which are E-mailed to you when the package is sent out.
We have a 1-year warranty on all parts and labor when we repair your device (some restrictions apply – see the “Warranty” page for details). Your receipt is not needed, as your information and the device’s serial number are kept in our system at the time of the repair or purchase. We also give the same 1-year warranty on all refurbished devices purchased from us, whether online or at one of our physical locations.
Returns are refunded when we receive the item. Our warranty covers only items purchased from us and much like a manufacturer’s warranty, malfunctions must not be due to physical or liquid damage or to tampering with the device’s hardware or software by individuals other than MobileREMEDIES® technicians.