Frequently Asked Questions
Want to Jailbreak or Root your device? Consider it done.
First let’s answer this question:
What is a Jailbreak?
A Jailbreak is usually when a prisoner or prisoners escape from a penitentiary. In our case it is a little different.
When you buy your smart phone, iPod or tablet, it comes with an operating system installed on it. The operating system (OS) only gives you access to the features that the designers intended you to use. Jailbreaking allows you to get behind the OS and use your hardware as you see fit. Jailbreaking and Rooting are completely legal, because you own your device.
With iOS, namely iPod touch, iPhone and iPad, Jailbreaking gives you access to a program called Cydia. Cydia is basically an app store where developers can make their applications available to the public without the manufacturer's approval. Many of the applications you can get in Cydia are free and use features of the device that the OS normally doesn't give you access to. Most people who jailbreak their device do it so they can change the appearance of their phone, unlock it and use it on another carrier or use their device's data package on other devices through tethering (see FAQ on unlocking regarding recent developments).
With the Android system, it is essentially the same, but the procedure is called Rooting, because it gives you access to the root file system of the OS.
If you decide at some point you want to remove your jailbreak, you simply restore your device. With enough research, you can Jailbreak or Root your own device but it can be complicated and a bit intimidating. If you don't feel comfortable doing it or don't want to spend the time at it, we can do it for you!!
Call for an estimate! Though we back-up your photos and contacts first, we recommend you do a full back-up before doing a Jailbreak or Root.
Is the glass on your Tablet cracked??
In this day and age, our devices are becoming essential in more ways than ever before. With the new glass touch screens (which are called digitizers, in case you were wondering), the great responsiveness and sleek look came at a price. These parts are fragile and can crack with the right (or wrong!) impact. The good news is that we can fix it!! We do our best to keep the most popular parts in stock which allows us to repair your device often while you wait or run a quick errand or no matter where you live, using a Priority Mail flat rate box from the US Postal Service, you can usually send us your device and have it back within a week! Prices vary depending on the model you have, but our 1-year warranty on parts and labor goes for all of them! The warranty is a lot like the manufacturers' in that we won’t fix it for free if you break it again or get it wet, but if it gives you any problems then we're all over it. Talk to us about a protective case to prevent future mishaps!
Device locked with a password that you don't know or can't remember?
If your device is locked with a passcode or password, in most cases you need to restore it to factory settings to make it usable again. It means that you will lose all of the personal data stored in the device's memory, which you hopefully have backed up on your computer or the internet. With some devices, in order to restore them, you need to put them into maintenance or DFU mode. This can be researched and done on your own, or you can have us take care of it for you.
Don’t want to fix it? We may want to buy it!!
Our goal is to show you all of your options and then put ourselves in your shoes and make a suggestion based on what we would do in your place. Maybe you have an old device that you don’t mind using until your dream one comes out. Or sometimes, depending on the value of your device and how bad the problem is, it simply isn’t cost effective to fix it. If this is your case, we offer other options.
1. We may be able to order a refurbished equivalent or upgraded device for a lot less than buying a new one. We give a 1-year warranty (comparable to a manufacturer’s warranty except less picky) on devices we sell. In many cases we can salvage and transfer your personal data to the replacement device and have you up and running again with a minimum of inconvenience and expense.
2. We may have a device you want in-stock in our refurbished section.
3. We may be able to buy your broken device from you for cash or give you a store credit towards another repair or gadget.
This is how it works:
We research the value of your device, that is, what it's worth in its current condition, and offer you one third of that value in cash. You get a third, we get a third and the other third goes towards salvaging the parts from it or the labor and liability involved in reselling it in one of our stores or online. With this option you get some cash with no strings attached and no additional hassle but also no replacement device .
If, instead, you choose the store credit option, we give you one half of your device's value which can then be applied to any product or service offered by the store.
Some devices are not worth any money but are still worth recycling for the sake of our environment! We send off unusable parts and devices for recycling rather than putting them in landfills. MobileREMEDIES® makes a donation to The American Cancer Society for every device that is donated to us for recycling.
Did your device get wet? We can help!!
As a company based in Hawaii,
we know a lot about water damage!
First things first! - What should I do if my device gets wet?
- DO NOT CHARGE IT !!! When your device is wet, abnormal current pathways are created ("short circuits") that can damage it's components. Such damage can continue to occur as long as electrical current is applied. Usually, the battery will heat up and die quickly. If you plug it into the wall, however, the damaging current keeps flowing and causes MORE DAMAGE!
- If possible, take the battery out. For some newer devices, they make it pretty hard or impossible. Don’t worry! Since it does die quickly, your chances of repairing the device and recovering your data are still very high!
- Bring or mail it in ASAP (check out the small Priority Mail flat rate boxes from the US Postal Service). devices brought to us quickly, that haven’t been charged, are repairable most of the time!!
- Drying the device out first actually makes it harder to repair and reduces the chances of success. If your device was completely immersed in salt water or a corrosive liquid, it may be helpful to immediately rinse it with pure water (preferably distilled water if available) but then drying it out is still not the best option. Bring it or send it to us wet. The name of the game is speed!!
What we do:
In order to explain our procedure in repairing your device, let’s talk about what water does to it.
Pure water is, in fact, not conductive and therefore not the problem! However, the impurities in water are conductive when wet but then often block conduction when dry!! It’s a lot like the water spots that show up on your car the day after it rains; only pure water evaporates and leaves the rest behind. In electronics, that residue is left on the internal components and conductive pathways causing both bad contacts and short circuits.
We take your equipment apart completely and remove all the residue and oxidation that has been deposited on your board and components, then meticulously put it all back together. This process may take several hours and we use a combination of tools to accomplish a full cleaning.
How much does it cost?
At MobileREMEDIES® we are confident enough in our ability to repair liquid damage that we no longer charge an up-front labor fee. If we cannot repair your device, you pay nothing for the attempt! We will give you an estimate of the cost of the repair and get your approval before we begin any work on your device. Check out our repairs tab for a quote or give one of our locations a call. Remember, if we can't fix your liquid damaged device, we absorb the labor charge ourselves and you pay nothing! Because of the unique nature of water damage, however, our usual one-year warranty covers only the parts we replace and not your entire device.
We always check the value of your device in advance and will tell you honestly if it is not worth repairing. It may be possible to recover some or all of your data and to transfer it to an equivalent or upgraded refurbished device for a reasonable price that does come with a one-year warranty on the entire device! If you are not interested in fixing or replacing your device and simply want to sell it, see our FAQ on how we might buy your device. Our motto is "We provide options" and we can almost always find something to do to help! So, give us a call and we will be happy to discuss those options with you. 1-800-867-5048
Is your Tablet's display not getting the picture? Don’t Panic!
Our devices these days have bigger and better displays than ever. The proper name for the screen on most of them is the LCD or Liquid Crystal Display. Unfortunately, once any part of the display isn’t working, the whole display needs to be replaced. The good news is that it is generally not too expensive, and if we have the part in stock, it can usually be repaired while you wait or if you mail it in, it can usually be back to you within a week using the flat rate Priority Mail boxes from the US Postal Service!! All repairs come with a 1-year warranty on parts and labor!!
Some of the symptoms suggesting that this is your problem are:
1. Gray lines or blotches in the display
2. The screen shows only a white picture
3. Your tablet got wet and you see spots, especially on a white background
4. Most commonly, you dropped or smashed it, and now the screen only shows the picture in certain places
Give us a call to talk to one of our representtives or click "Locations" on our Home page to find our nearest store!
Is your device dying faster than it used to?
Commonly there are two things that cause this issue.
One is a bad battery. If you don't remember a specific incident or time when the battery stopped working properly, most likely the battery is wearing out and simply needs to be replaced. The way a battery works is by changing a chemical from positive to negative, or vice versa, by charging or discharging. Over time this process becomes less efficient.
The other common cause is liquid damage. Water leaves a conductive residue on the components of your device. This causes extra resistance which produces heat and depletes your battery much faster.
See our water damage at FAQ if you think your device got wet
Battery prices vary depending on what type of device you have and if it requires labor to be installed.
All batteries come with a one-year warranty
Certain buttons not working?
We bring our electronics with us everywhere these days, and use them for more things than ever. They are bound to have some wear and tear from all that use.
One of the most common issues we see, are certain buttons not responding consistently or not at all. This is usually caused by residue that has built up underneath the button and it generally can be repaired with a cleaning. These repairs also come with our 1-year warranty.
Call and talk to one of our representatives or check out our "repairs" tab for a quote or to find our nearest location!